Book Review of PERFECT PHRASES by Lawrence Polsky and Antoine Gerschel
This is a resource book that can guide you when you are frustrated and annoyed. You know those moments when it is better to take a deep breath than say too much. It is like having a wise friend on call to hold up the stop sign so you don’t shoot yourself in the foot.
Let’s face it; conflict is just part of the work day. It will not go away. What can go away, however, is the wasted time and clean up action that occurs when there is a knee-jerk rather than a skillful reaction to the conflict.
Polsky and Gerschel have gathered together great phrases for so many of the daily situations that can now be handled with elegance and forthrightness rather than disdain and disappointment. Practice them in the quiet of your home and then bring them to work for better results.
In fact, with some reframing of situations these phrases can be used at home too.